Customer Grievance Redressal

Bank of Baroda, Sydney Branch is committed to improve the services offered to you. If you are not satisfied with our service or there has been an error or a slide in the services provided by us, we want you to inform us. We here at Bank of Baroda, Sydney Branch are committed to take all the complaints seriously and finding a resolution as early and as fairly as possible.

If you have a complaint :

  • Visit us in person or talk to us over the phone.
  • We are reachable from 0900-0530 AEST at Suites 701, 702, Level-7, 265 Castlereagh Street, Sydney, NSW 2000 or via phone on 02 9087 7400.
  • Email us at sydney@bankofbaroda.com

Complaint Resolution:

Our friendly staff will try to resolve your problem straightaway and if it is not possible within this time frame depending on the complexity of the issue then we can ask for more time.

If the nature of the problem is critical, you can choose to meet our senior staff / Chief Executive, where upon, they will review, investigate further and resolve your complaint as quickly as possible.

Financial Ombudsman:

We hope that your complaint must have resolved by this stage, however, if you are still not satisfied with the steps taken by Bank of Baroda, Sydney Branch, you can seek the assistance of Banking Ombudsman.

For details contact Financial Ombudsman website: www.fos.org.au